Refund Policy

1. Our Return Rule

We only accept returns if the product is not opened and in original container. No refunds otherwise.

We accept returns only for products that are unopened and in their original container. If a product has been opened or used, we cannot accept it back, and no refund will be issued.

2. Starting a Return

Contact us at hello@muscleroll.com within 30 days of delivery to start a return. Please do not send a product back before contacting us — we will confirm the return and give you the return instructions. Items returned that have been opened, or that arrive without their original container, will not be refunded.

3. Return Shipping

Unless the return is the result of our error, you are responsible for the cost of returning the product to us. We recommend using a trackable shipping method, as we cannot be responsible for return shipments we do not receive.

4. Refunds

Once your return is received and we have confirmed the product is unopened and in its original container, we will refund the purchase price to your original payment method within 10 business days. The original shipping charge is non-refundable, except where the return is the result of our error.

5. Damaged or Incorrect Items

If your order arrives damaged, or we sent you the wrong item, contact us at hello@muscleroll.com within 7 days of delivery and we will make it right with a replacement.

6. Contact Us

Questions about returns or refunds:
MuscleRoll
14532 Sterling Oaks Drive
Naples, FL 34110
Email: hello@muscleroll.com
Phone: (239) 522-0770